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FAQ's
Our FAQ page is designed to provide you with quick and helpful answers to the most common queries we receive. If you can't find what you are looking for or need further assistance, please don't hesitate to get in-touch with our support team.
CCTV Drain Surveys & Drain Inspections
What CCTV drain survey services does Velrain offer?

We provide home buyer surveys, subsidence surveys, build-over surveys, rat detection surveys, general CCTV drain surveys and surveys to investigate recurring blockages.

What is a CCTV drain survey?

A CCTV drain survey uses specialist cameras to inspect your drainage system, identifying blockages, damage, root ingress and other defects without excavation.

When should I have a CCTV drain survey?

A survey is recommended when buying a property, investigating recurring drainage problems, planning building work or making an insurance claim.

What is a home buyer CCTV drain survey?

A home buyer survey checks the condition of a property's drainage system before purchase, helping identify hidden issues that could lead to costly repairs.

What is a subsidence CCTV drain survey?

These surveys identify drainage defects that may contribute to subsidence, including cracks, leaks and displaced joints.

What is a build-over CCTV survey?

A build-over survey provides evidence to support applications to build over or near a public sewer.

What is a rat detection drain survey?

Rat detection surveys identify potential rodent entry points within your drainage system so appropriate repairs can be recommended.

Will I receive a report?

Yes. Every CCTV drain survey includes a detailed written report, with CCTV images and footage provided where applicable.

Can you carry out pre-purchase drain inspections?

Yes. Our home buyer CCTV drain surveys help identify drainage issues before you buy a property.

How long does a CCTV drain survey take?

Most residential surveys take between one and two hours, depending on the size and complexity of the drainage system.

How much does a CCTV drain survey cost?

Costs vary depending on the survey type and property. Contact us for a free, no-obligation quotation.

Can you repair any problems found during the survey?

Yes. If defects are identified, we can recommend and carry out the appropriate drainage repairs.

What areas do you cover?

We operate across the UK, with a strong focus on the Midlands and surrounding regions.

Blocked Drains & Drain Unblocking
How do I know if I have a blocked drain?

Common signs include slow drainage, unpleasant smells, gurgling noises, overflowing gullies and water backing up inside or outside your property.

What causes blocked drains?

Common causes include grease, wipes, tree roots, scale build-up, foreign objects and damaged pipework.

Can you unblock toilets, sinks and outside drains?

Yes. We clear blockages affecting toilets, sinks, showers, gullies, manholes, soil stacks and external drains.

Do you offer emergency drainage services?

Yes. We prioritise urgent drainage issues during business hours and aim to respond as quickly as possible.

What should I do if my drain is blocked?

If the issue only affects your property, contact a drainage specialist. If several properties are affected, your local water company may be responsible. We can help identify the cause.

Can you investigate bad smells from drains?

Yes. We can identify the cause of drain odours, whether it's a blockage, damaged pipework, poor ventilation or another drainage defect.

How can I help prevent blocked drains?

Avoid pouring fats, oils and grease down sinks, only flush toilet paper and arrange routine drainage maintenance where required.

Drain Reports, Insurance Claims & Guarantees
Do you provide a report after completing the work?

Yes. After every repair we provide a completion report visit report including photographs of the work completed.

Can you help with insurance claims?

Yes. We provide CCTV evidence and detailed reports to support insurance claims.

Do you guarantee your work?

Yes. We guarantee our drainage repair work for your peace of mind.

Domestic & Commercial Drainage Services
Who do you work with?

We work with homeowners, landlords, letting agents, businesses, contractors, developers, insurance companies and property managers.

Do you offer planned drainage maintenance?

Yes. Planned maintenance helps reduce the risk of blockages and keeps drainage systems operating efficiently.

Do you work with builders and contractors?

Yes. We provide CCTV surveys, drainage investigations, build-over surveys, repairs and reports for construction projects.

Are you health and safety accredited?

Yes. We are SafeContractor accredited, demonstrating our commitment to recognised health and safety standards.

Is Velrain part of a larger group?

Yes. Velrain is part of the Ventol Group, giving us access to wider building services expertise.

Drain Responsibility & Drainage Advice
Who is responsible for drains and sewers?

Property owners are generally responsible for drains serving only their property. Shared drains and public sewers are usually maintained by the local water company.

What is the difference between a drain and a sewer?

A drain serves one property, while a sewer carries wastewater from multiple properties.

Can you locate hidden drains and manholes?

Yes. We use CCTV equipment and drain tracing technology to locate hidden drainage systems and inspection chambers.

Can tree roots damage drains?

Yes. Tree roots can enter damaged pipes, causing blockages and structural damage.

Do you offer drainage advice after the visit?

Yes. We'll explain our findings and recommend any repairs or ongoing maintenance where needed.

Our Projects

A look at recent work completed

by Velrain, delivering proactive

drainage and infrastructure

solutions for our clients.

Golf Course Drainage Repairs

We were appointed to carry out drainage repairs across a golf course, working on multiple runs to restore flow and resolve ongoing issues.


View Project

School Drainage Repairs

We were appointed to carry out drainage repairs across a school site, working on both storm and foul systems to resolve defects and restore proper function.


View Project

Domestic Drainage Repairs

We were appointed to carry out drainage repairs at a domestic property experiencing subsidence, with works focused on restoring the integrity of the system and preventing further ground movement.


View Project

Latest News

Keep up to date with everything

from Velrain. From latest projects

to company updates.

Book your drainage service with Velrain.

If you would like to talk to us about our planned preventative maintenance services and obtain advice from our experts please contact us today.